Uptime IT Systems is a growing and entrepreneurial organization dedicated to providing the best possible customer service experience. We strive to hire team members who enjoy solving problems and interacting with people, and who are committed to continual professional development. Along with competitive compensation, all full-time staff receive a benefits package that includes access to health insurance and a retirement plan with company contributions.
Current Openings
Level 2 Support Engineer (Pittsburgh, PA)
Responsibilities
- Deliver outstanding remote/phone support, with a focus on being empathetic to customer concerns/frustrations, setting appropriate expectations, and backing up promises with action
- Assist level 1 support engineers with an emphasis on enhancing their ability to solve problems before escalation
- Develop/maintain automated (scripted) solutions to prevent common issues
- Create clear and concise documentation for solutions to problems and common system administration procedures for use by the entire support team
- Maintain accurate time entries, ticket notes, and other documentation in Uptime's internal systems
Requirements
- Understanding of technology common in a small business environment, most importantly Microsoft software products
- Experience with programming/scripting for systems administration (VBS, batch files, PowerShell)
- Excellent troubleshooting capability
- Strong verbal/written communications skills
- Bachelors Degree in information systems or related field
For consideration, please email a cover letter and resume in PDF format to careers@uptimeit.net.